Important Policy Change — Effective January 1, 2025: MSEB will no longer be able to make payment arrangements. Disconnection may occur after the Final Date to Pay listed on your notice.
Disconnected for non-payment? You must call our office at (256) 386-9290 to pay and restore service. Online payment alone will not restore disconnected service.
Account Questions
For questions about your account, billing, or service, call (256) 386-9290 during office hours, Monday – Friday, 8:00 am – 4:00 pm. To pay your bill, see our payment options.
Local Assistance Agencies
If you are having difficulty paying your electric bill, these local organizations may be able to help:
- Community Action Agency — (256) 764-5142 or (256) 766-4330 (by appointment)
- Colbert Caring Center — (256) 381-8464; 102 N. Water Street, Tuscumbia, AL 35674
- Salvation Army — Florence — (256) 764-4432; 1601 Huntsville Road