Important Policy Change — Effective January 1, 2025: MSEB will no longer be able to make payment arrangements. Disconnection may occur after the Final Date to Pay listed on your notice.
Account Questions
For questions about your account, billing, or service, call (256) 386-9290 during office hours, Monday – Friday, 8:00 am – 4:00 pm. To pay your bill, see our payment options.
Local Assistance Agencies
If you are having difficulty paying your electric bill, these local organizations may be able to help:
- Community Action Agency — (256) 764-5142 or (256) 766-4330 (by appointment)
- Colbert Caring Center — (256) 381-8464; 102 N. Water Street, Tuscumbia, AL 35674
- Salvation Army — Florence — (256) 764-4432; 1601 Huntsville Road