Pay your electric bill securely online through our Orbit One portal — available 24 hours a day, 7 days a week.
Disconnected for non-payment? You must call our office at (256) 386-9290 to pay and restore service. Online payment alone will not reconnect disconnected service.
First time using Orbit One? Current Nexbillpay customers must set up a new account before paying.
Payment Options
- Online: Pay at Orbit One — 24/7
- By phone (24/7): Automated payment line at (844) 840-0155
- By phone (office hours): Call (256) 386-9290 (Mon–Fri, 8:00 am – 4:00 pm)
- In person: Visit our office at 1015 Avalon Avenue, Muscle Shoals, AL 35662
- Bank draft (auto-pay): Set up automatic monthly deductions — see Bank Draft instructions
Save on processing fees: Bank draft is the only no-fee payment method. Sign up for automatic bank draft →