Pay your electric bill securely online through our Orbit One portal — available 24 hours a day, 7 days a week.
Pay My Bill on Orbit One → (opens in a new tab)
First time using Orbit One? Current Nexbillpay customers must set up a new account before paying.
Payment Options
- Pay Online (Orbit One Portal) – 24/7 at muscleshoals.utilitynexus.com (opens in a new tab)
- Pay by Phone – Automated payment line (24/7) at (844) 840-0155, or call the office at (256) 386-9290 option 1 (Mon–Fri, 8:00 am – 4:00 pm).
- MSEB Mobile App – Download “Muscle Shoals Electric Board” through Apple or Google.
View utility bill, view utility usage, pay bill options, and more – fees apply.
- Bank Draft
EFT bank draft on due date; set up at the MSEB office or on our website; no added fees. See the Bank Draft instructions.
- Mail Payment to Mailing Address
Must be USPS postmarked on or before the due date; postage meter dates not allowed.
- MSEB Office Drive-Thru
Cash, check, credit/debit, money order – available during operating hours.
- MSEB Office Lobby – 1015 Avalon Avenue, Muscle Shoals, AL 35662 (directions, opens in a new tab)
Cash, check, credit/debit, money order – available during operating hours.
- Drop Box – Located on north side of MSEB building.
Check or money order only; not responsible for cash left in drop box; open 24/7.
- Kiosk – Located on the front of MSEB building.
Cash, check, credit/debit; open 24/7; must scan barcode on statement or enter account #.
Save on processing fees: Bank draft is the only no-fee payment method. Sign up for automatic bank draft →
